Join this amazing food experience and learn how a hotpot chain creates and captures value through its focus on customer service. Hotpot is a type of cuisine in which raw meats, fish, tofu, vegetables, and noodles are cooked in steaming pots of broth at the diner’s table. We will visit this legendary hotpot establishment and get an insider’s experience as we learn about their secrets including employee motivation and service innovation. Our tour will include an exclusive visit to their kitchen to view their food standards and preparation process. We’ll enjoy their enormously popular “noodle dance”, and learn how to properly order food, eat hotpot, and make a do-it-yourself special dipping sauce.
Thursday, February 21
10:45am Registration, 11am to 1pm
Haidilao Hot Pot Restaurant
468 Changshou Rd., 4F
(metro line 13 or 7 to Changshou Road station, exit 1)
Please email email@example.com by February 17. Under Subject type “Hotpot” and include your membership number, mobile phone number, and WeChat ID. SEA cancellation policy applies after February 17. The event costs need to be paid in cash only. SEA coordinator is Anja Beer, mobile: 156-1878-9102.