Join this amazing food tour to learn how a hot pot chain creates and captures value from focusing on customer services in China. For those unfamiliar with hot pot dining, it’s a type of cuisine in which raw meats, fish, tofu, vegetables, and noodles are cooked in steaming pots of broth right at your table.
During this tour, you will visit the most legendary hotpot establishment in Shanghai, get an insider’s experience to find out about their secrets from employee stimulation to service innovation.
Hai Di Lao, uses extraordinary service to draw large crowds to its many locations and offers lessons to entrepreneurs in China on how to create a sustainable competitive advantage. Have an exclusive visit to their kitchen and understand their food standards and preparation process. See their enormously popular “noodle dance” performed by its staff. Learn the best way to properly order food, eat hotpot and DIY dipping sauce.
Thursday, March 22
12:45pm Registration, 1pm-3pm
Hai Di Lao
Changshou Road No. 468 4F
(metro lines 7 and 13, Changshou Lu station, 5 min walk)
RMB 300 (including guide fee, food tasting, and entrance fee)
Please email email@example.com by March 19. Under Subject type “Hot Pot” and include your membership number, mobile phone number, and WeChat ID. SEA coordinator is Laura Lange mobile: 138-1664-1940. SEA cancellation policy applies after March 19. The event costs need to be paid in cash only.